Privacy Policy
If you sign up for our newsletter or send us a message, we collect your name, email, and what you tell us. We use that information to send you updates you asked for, or to respond to your message. We don't sell your data, and we use MailerLite to manage our email list. You can unsubscribe or ask us to delete your information any time by emailing hewa[@]ebbhealth.com.
Who we are
Ebb Health is a company developing technology for people living with chronic pain. This Privacy Policy explains how we collect, use, and protect personal information when you visit ebbhealth.com or interact with us through this site.
For privacy questions, you can reach us at hewa[@]ebbhealth.com.
What we collect
We only collect information you give us directly through one of the forms on this site:
Newsletter signup
- Your first name
- Your email address
- Whether you identify as a patient or an investor
Contact form
- Your first name and last name
- Your email address
- Whether you identify as a patient or an investor
- The message you write to us
We don't use cookies for advertising or tracking, and we don't ask for any sensitive information (like health records, payment data, or government IDs) through this site. Our web host may collect basic technical information automatically (like the type of device or browser you use) for security and performance, but this isn't tied to your identity.
How we use your information
We use the information you give us to:
- Send you the newsletter updates you signed up for
- Respond to questions or messages you send through the contact form
- Understand whether you're a patient or an investor, so we can send you content that's actually relevant
- Comply with legal obligations if required
We don't use your information for any other purpose without telling you first. We don't sell your information, and we don't share it with advertisers.
Who we share it with
We use MailerLite as our email service provider. When you sign up for the newsletter or send us a message through the contact form, your information is stored in MailerLite's systems so we can send you emails or read your message. MailerLite is a third-party provider, which may collect and process your data using industry-standard technologies. MailerLite's own Privacy Policy is available at mailerlite.com/privacy-policy.
We don't share your information with anyone else, except where required by law (for example, if we receive a valid legal request from a court).
How long we keep it
We keep your information for as long as you're a subscriber or until you ask us to delete it. If you unsubscribe from the newsletter, your information is removed from our active mailing list. If you'd like us to delete your information entirely from our systems, just email us at hewa[@]ebbhealth.com and we'll take care of it.
Your rights
Depending on where you live, you may have specific rights over your personal information:
- Right to know: You can ask us what information we have about you.
- Right to correct: You can ask us to fix information that's wrong or out of date.
- Right to delete: You can ask us to delete your information.
- Right to opt out: You can unsubscribe from the newsletter at any time using the unsubscribe link at the bottom of every email we send.
To exercise any of these rights, email us at hewa[@]ebbhealth.com. We'll respond within 30 days. We won't discriminate against you for exercising any of these rights.
If you're in California, you have additional rights under the California Consumer Privacy Act (CCPA). We don't sell your personal information, so there's nothing to opt out of in that respect. The rights listed above still apply to you.
If you're in the European Union, United Kingdom, or another region covered by the GDPR, the rights listed above apply to you, and you also have the right to file a complaint with your local data protection authority if you believe we've handled your data incorrectly.
Children
This site is not directed at children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, please email us and we'll delete it.
Security
We take reasonable steps to protect your information, including using HTTPS encryption on this site and relying on MailerLite's security infrastructure for stored data. That said, no system is 100% secure, and we can't guarantee absolute security.
Changes to this policy
We may update this Privacy Policy as our company grows or as the law changes. When we do, we'll update the "Last updated" date at the top of this page. If we make significant changes, we'll let our newsletter subscribers know by email.
Contact us
Ebb Health
For privacy questions or to exercise any of your rights, email us at hewa[@]ebbhealth.com.